SAAS CRM Systems
CRM systems have traditionally been internal systems. They have been systems that reside within the corporate infrastructure on internal servers. Software as a service or SaaS CRM systems are popping up on the internet and allowing companies to pay as they go. SaaS systems allow companies to work with a piece of software and pay a monthly fee as opposed to an up front purchase.
See Total Quality/Customer Relationship Management for more detailed information.
Most of the SaaS CRM systems today are canned systems. In other words they are not configurable. These systems generally have many options in them that support the needs of many different companies. This can be a great advantage for small businesses that have limited resources. One of the disadvantages of a canned sytem for larger businesses is that they generally do not allow for innovation. They traditionally do not allow their users to take advantage of business opportunities that might be possible at the plant or enterprise level. There are several companies that offer SaaS CRM systems that can be modified. Tuppas and ShopFloorReporting.com are two examples of web based providers that employ a rapid application developement environment capable of delivering a highly configured CRM solution.
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